Supervisory Skills for a Modern Workplace
Starts March 2018
Deliver results through others. Evolve from being a technical expert to a leader. Successfully manage the challenges of a diverse team.
Today’s role for a supervisor is challenging as a result of:
- Pressure to balance management’s needs to shift priorities with staff’s need for predictability
- An increased diversity in the workforce
- High-performing workers are selected to become supervisors often without exposure to the challenges they will face or the needed training in the skills they will need
Supervisory Skills for a Modern Workplace is designed to equip supervisors with the knowledge and skills necessary to successfully anticipate and overcome challenges in the workplace. Comprised by three and a half day sessions appropriately spaced, the approach provides a mix of class room learning with back on the job practice and subsequent small group discussions to process the on the job experimentation.
What Makes us Unique:
- Blending state-of-the-art academic research with pragmatic tips, tools and techniques, the program is delivered by instructors with substantial “real world” experience.
- Today, leadership no longer belongs merely at the top of an organization. Our program leverages basic leadership principles to add a new dimension to the role of supervision.
- Evolve from “technical expert” to “leader”
- Effectively deliver results through others
- Proactively identify and resolve problems
- Successfully manage the challenges of a diverse team
Who should attend?
- Staff taking on a supervisory role
- Supervisors faced with the challenges of leading a diverse team
- Supervisors wanting to lead and empower in their present style of command and control
Where are classes held?
Labcon North America
3700 Lakeville Highway, Petaluma, Calif.
|Day 1: Thursday, March 29 – Me & My Organization
8:30 AM – 4:30 PM
| – Introduction (Program Objectives, Process, Expectations, Introductions, etc.)
– Overview of Supervisory Role & Responsibilities (Reason for Being, Expected Results, Differences from “Manager”, Advantages/Disadvantages vs. being ‘Staff’, etc.
– Overview of Challenges (Related to both Function and People)
– Overview of Skills Required (Related to both Function and People)
– Detailed Examination/Exercises for Functional Skills (Getting & giving S.M.A.R.T. goals, Prioritization and Planning, ‘Management’ of Resources (especially, Time Management), Art of Delegation, Execution/Monitoring/Problem Resolution, etc.)
– Summary and preparation for Day Two
|Day 2: Thursday, April 5 – Me & My Team
8:30 AM – 4:30 PM
| – Review of Day One Content
– Detailed Examination/Exercises for People Skills (Emotional Intelligence, Personal Credibility, Team Leadership, Motivation, Coaching through Listening & Questioning, Constructive Feedback, Training & Development, Discipline, Handling Grievances/Complaints)
– Detailed Examination /Exercises in Challenges & Effective Responses (Personalities, Conflicting Objectives, Resource Shortage, Work Overload, Inadequate Performance, Rule-Breaking, etc.)
– Preparation for Implementation at Workplace
|Day 3: Thursday, April 12 – Me as a Role Model
8:30 AM – 4:30 PM
| – Structured Review of Workplace Experiences
– Review of Core Concepts
– Videoed Exercises in Challenge/Response Interactions
– Development of Individual Participant 6-Month Success Plans (Quick Wins, SWOT Assessment, Skills Development, Mentor Identification/Interface, etc.)
– Program Wrap-Up
|Day 4: Thursday, April 26 – Me and My Development Plan
8:30 AM – 12 PM
| – Group discussion of Back at work Experiences
– Sharing of Development plan applications